The community member is experiencing an error while importing the run_jobs module from the llamaindex library. Another community member suggests that the issue may be due to a missing package and recommends starting with a fresh virtual environment. The error message indicates that the module llama_index.async_utils cannot be found. Another community member suggests that the correct import statement should be from llama_index.core.async_utils import run_jobs. The community members discuss and confirm that this is the solution to the issue.