The post expresses the expectation that at the enterprise level LlamaIndex is aiming for, there would be someone available to engage with the community at all times. In the comments, a community member explains that this is a Discord community, not a professional support service, and that only a few individuals (whitefang, teemu, and the commenter) are answering questions out of their own goodwill and in their free time.
I would imagine at the level LlamaIndex is trying to play at, with enterprise features and everything, there would be someone here to engage at all times.
